Choose Your Demandia Support: Standard and Enterprise Packages
Flexible Support Solutions Tailored to Your Needs
Demandia Support
We invite you to take advantage of Demandia Support. Whether you need technical or substantive support, assistance with software issues, or want to explore its development possibilities, our team is here to assist you. We will help you achieve new levels of efficiency and innovation in demand forecasting, inventory optimization, and sales planning. Benefit from Demandia User Support Packages.
We offer our Support Packages to all users.
Standard Support Package
Our Standard Support Package is ideal for smaller businesses seeking effective support at an affordable price.
The Standard Support Package includes:
Access to Help Center: Online access to a rich knowledge base, guides, and documentation.
Email Support: Personalized response times based on the priority of the request.
Regular Software Updates: Automatic updates ensuring access to the latest features and security patches.
Training Webinars: Online sessions with experts discussing best practices and software features.
Analysis and Reporting: Regular analyses and reports on optimization processes and inventory status, along with optimization recommendations.
Continuous Diagnostics: Ongoing monitoring and diagnostics of the system’s performance.
For more demanding clients and larger organizations, we offer the Enterprise Support package.
Enterprise Support Package
All services available in the Standard Support Package, plus:
Dedicated Account Manager: A personal account manager for each Enterprise client, providing tailored support.
Phone Support: Direct access to experts via phone.
Personalized Training: Customized training sessions for employees, tailored to the specific needs of the company.
Priority Issue Resolution: Faster response times and priority handling of incidents.
Dedicated Analysis and Reporting: Dedicated analyses and reports, along with optimization recommendations.
Implementation and Integration Support: Dedicated assistance with ERP system connections and software customization and integration with other systems.
Both support programs, the Standard Support Package and the Enterprise Support Package, can be flexibly modified to better suit the changing needs of our clients. If you want to learn more about the scope of user support within Demandia Support, please contact us.
We invite you to take advantage of Demandia Support. Whether you need technical or substantive support, assistance with software issues, or want to explore its development possibilities, our team is here to assist you. We will help you achieve new levels of efficiency and innovation in demand forecasting, inventory optimization, and sales planning. Benefit from Demandia User Support Packages.